Make it easy

This is an excerpt from my new book, Organizational Psychology for Managers.


It’s worth a brief discussion at this point of the concept of making things easy. My first jujitsu sensei used to frequently remind me to not stand my partner’s foot when I was trying to throw him. It was frustrating for me and didn’t particularly amuse my partner.

All too often, we get in our own way when we want people to do something. There is a big difference between making it hard for someone to say “No” and making it easy for them to say “Yes.” When we make it hard to say “No,” we are also making it hard to say “Yes” because we are, in effect, denying the other person autonomy or control. When we make it easy for them to say “Yes,” we are constructing the situation to produce the results we want and letting the other person freely choose to give us those results. As one Googler in that NY Times article put it, even on days off she comes into the office: there’s always healthy food available and it’s a more interesting place to be.

Organizational Psychology for Managers is phenomenal.  Just as his talks at conferences are captivating to his audience, Steve’s book will captivate his readers.  In my opinion, this book should be required reading in MBA programs, military leadership courses, and needs to be on the bookshelf of every Fortune 1000 VP of Human Resources.  Steve Balzac is the 21st century’s Tom Peters.

Stephen R Guendert, PhD

CMG Director of Publications

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